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Customer Experience Lead

Younity

Younity

Customer Service
New York, NY, USA
Posted on Friday, June 30, 2023

Younity is looking for a Customer Experience Lead! This role will report directly to our Customer Experience Manager and will be responsible for ensuring we provide a level of support unpralelled in the industry.

About Us:

Younity is a residential IoT company redefining the wireless experience in multi family properties. We design and build property wide WiFi networks that ensure buildings are secure, always connected, and prepared for easy tech adaptations. We provide tenants with a cheaper, faster and better internet experience with no hidden costs or tricks.

Founded in 2018 and based in New York City, Younity’s mission is to create a frictionless living experience for landlords and tenants alike.

The Role:

The Customer Experience Lead will be responsible for providing unparalleled support and guidance to our customers. You will provide an excellent customer experience to our users, creating strong relationships and cultivating promoters of our brand and product.

Responsibilities:

We are looking for an enthusiastic young professional, preferably with a background in customer support, account management, or technical support.

  • You'll work to meet and maintain the team's SLAs and KPIs, and support our target goals.
  • Interact daily with our customers via email, SMS, and phone calls.
  • Manage incoming troubleshooting inquiries.
  • Scheduling and monitoring field tasks.
  • Onboarding new customers.
  • Support customer education efforts.

Our ideal candidate will meet most of the following criteria:

You read Delivering Happiness every morning for breakfast.
You’re passionate about software and people.
You’ve got experience at fast-paced startups – ideally in B2C.
You're not afraid of rolling up your sleeves and helping out. You also take care of the details without losing focus of the bigger picture.
You have excellent written and verbal communication skills.
You’ve worked in customer support or success.