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Delivery Support Specialist



Customer Service
Posted on Friday, April 19, 2024
Position Summary:
Delivery Support specialists are responsible for ensuring the Sales, CSM, and Delivery teams are supported with tasks specific to install pricing, site survey coordination, vendor management, and other related tasks. You will allocate resources to requests from Sales/CSM team members promptly and provide support to the assigned personnel. You will work alongside the Delivery Support/Delivery leadership team to support vendor escalations, pricing questions, and strategic projects to further enhance these offerings.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Manage Delivery Support Requests submitted for site survey, install pricing, or other related tasks in support of the Sales/CSM team closing contracts with clients
Work with Delivery team members to answer questions related to vendor processes and pricing and provide support with escalations related to vendor performance
Assign tasks to Delivery team members submitted via Delivery Support Requests and provide proactive updates to stakeholders
Monitor vendor performance and provide feedback on opportunities to improve back to leadership team
Develop new training and documentation as directed by leadership to further grow the internal knowledge base on Delivery processes
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent communication and presentation skills
Ability to build strong relationships with both internal and external stakeholders
Proven ability to deliver high-quality results with assigned tasks
Proven ability to work alongside a team to deliver quality results
You are empathetic and enthusiastic during all customer interactions and love to see your customers succeed. You have a passion for understanding complex systems and continuously improving your technical acumen.
You are perpetually curious, learn quickly, and are passionate about optimizing productivity by introducing new tools and processes. Experience supporting large enterprise customers, both domestically and internationally, is a plus.
Domain experience in corporate real estate, IoT, and/or SaaS, is a plus.
Experience with project management tools and Salesforce, is a plus. Eager and willing to tackle new tasks and projects outside of your day to day scope as new customer and company needs evolve