Salesforce Operations Administrator
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.
HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.
We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the Role
We are seeking a talented Salesforce Administrator to help drive the integrity of our internal data, optimize our CRM experience, and ensure our revenue teams have the tools they need to be successful. We are growing fast, and we are looking for someone who is excited to dig into our Salesforce data, drive and implement processes as well as provide recommendations to senior leaders.
What you’ll do
Design, optimize, and manage our Salesforce environment – including but not limited to complex system configurations, data management, and security settings – building our CRM to be a reliable source of truth for GTM data
Build, maintain and execute on a roadmap for the evolution of our CRM, based on cross-functional and executive input as well as your own assessment of our system needs
Participate in the evaluation, scope and implementation of new systems and integrations
Implement automation for complex business processes
Manage user access and permissions, troubleshoot issues, and provide training and support to users as needed
Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals
Partner with cross-functional teams (e.g. finance) to identify areas for process improvement and lead projects to implement solutions
Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity
Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption
Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams
Serve as a subject matter expert for Salesforce, providing guidance and thought leadership to the team
What you bring
You are a highly motivated self-starter with a collaborative, team & growth oriented mindset
You possess the ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
You are highly detailed, organized with exceptional follow through
You have 5+ years of experience as a Salesforce Administrator with a proven track record of success; ideally, you also have experience with systems integrations
You have your Salesforce Administrator certification, and you have or are working toward your Salesforce Advanced Administrator certification
Salesforce developer skills and experience are a plus
You have experience managing outside contractors for large-scale Salesforce initiatives
You have in-depth knowledge of Salesforce features and functionality, including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, and Communities
You have the ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
You possess strong analytical skills with the ability to solve complex problems and design effective solutions
You have demonstrated skills in project management and managing Salesforce for a managed services and / or SaaS organization
You have exceptional oral and written communication skills with the ability to conduct presentations to large groups