Customer Services Associate
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.
HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.
We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the Role
Service Associates sit within the managed services team, who are responsible for executing a variety of tasks within the XM Platform on behalf of customers who are paying for the services. Service Associates sit at the intersection of content deployment, product execution, customer service, and they serve both our customers and our users by executing on our customer’s digital and in-person workplace experiences.
What you’ll do
Manage digital content in the HqO XM Platform on behalf of our paying customers
Lead and help with product training and enablement sessions for our customers
Partner with account management to ensure customer administrative tasks are being delivered on
Partner with product management on product feedback and efficiencies that can drive product adoption and usage
Support, plan, and coordinate operations that drive engagement through HqO applications
Identify and report software bugs, workflow improvements, and software enhancements to support HqO’s development process
Analyze program performance data and make recommendations for improvement based on data-driven insights
Support other customer engagement activities and services as required
What you bring
Experience in Customer Service, Content Creation/Marketing or another Customer facing role
Ability to multitask in a fast pace environment
Strong verbal, written and interpersonal communication skills
Passion for technology and for being a part of a fast-growing company
Self-motivated and driven by successfully executing high-quality work in alignment with customer goals