Business Operations Manager
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.
HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.
We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the Role
HqO is looking for a Business Operations Manager to help shape an emerging team at a rapidly growing company. The Operations team’s primary focus is to ensure that cross-functional work at HqO is done efficiently and effectively. Your responsibilities will include helping HqO align on company-wide strategies, translating strategy into action, gathering data and determining optimal success metrics, and improving key cross-term processes. If you are intellectually curious with a proven track record delivering on strategic business initiatives, driving program management and communicating cross-functional objectives, this is a role where you can have a major impact.
What you'll do
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Oversee strategic business initiatives from development through execution under the guidance of functional leaders
Identify, analyze, and optimize operational processes to streamline workflows and eliminate bottlenecks, enhancing productivity and overall performance
Ensure that strategic operational priorities are linked to planning and execution. Provide frequent visibility to the leadership team regarding progress towards key objectives, goals and initiatives
Collaborate with functional teams on metric selection and goal setting for important success measures
Extract meaningful insights from analytical research and convert them into actionable business proposals
Engage with key business stakeholders to improve our best practices, lean process flow and patterns of behavior
Lead processes to analyze and make proposals on key strategic initiatives to functional and company leaders
What you bring
You have worked in a business operations or analytics role for 6+ years professionally, including 3+ years in SaaS environments
You have a track record of success in project management roles within fast-paced growth environments
You have strong critical thinking skills and experience working with senior business decision makers
You are able to shape end-to-end business programs with articulated missions, charters, performance criteria, and stakeholder buy-in
You are a self-starter, motivated by continuously solving hard problems
You are adaptable, intellectually curious and ready to embrace change in dynamic environments
You are confident in modeling business scenarios using Google Suite and other tools
You possess strong skills for data collection and analysis
You are strong at driving alignment, managing time, and managing priorities
You are experienced at managing business rhythms in an agile SaaS environment
You are a great communicator and negotiator able to develop shared perspectives
You are able to drive results through indirect influence