PropTech Jobs

Take a look at the exciting opportunities available in the MetaProp portfolio
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.
If you are a MetaProp portfolio companyclaim your profile.

Community Lead - Dears Pangyo



Seoul, South Korea
Posted on Wednesday, October 18, 2023

Community Lead - Dears Pangyo

Learn more about this role or working at Dongnae: email us at

About the Role

At Dongnae, we are on a mission to make great housing more affordable and accessible to everyone in Korea. enables homeowners to take control of their leasing processes, allowing them to earn more money by quickly renting out their listings to the perfect renters. We’re a team of technology, financial, and real estate professionals committed to innovating throughout this space and changing how people think about both renting and living in their next home. Dongnae was founded in 2020 and is headquartered in Seoul.
We are seeking a Community Lead of premium officetel ‘Dear’s Pangyo’ responsible for fostering a vibrant and inclusive community within the co-living space. This role involves engaging with residents, organizing events, managing day-to-day operations, and contributing to a positive living environment. If you are interested in creating a new housing culture that is different from before and planning and operating various community programs for residents, seize this opportunity for growth.

What You Will Do

Work to improve resident living experience

General move-in/move-out guidance and management for residents
Resident concierge service and VOC response
Handle residents’ requests while upholding Dongnae’s service standards
Create and implement key strategies to enhance the overall resident experience and satisfaction
Address and resolve resident concerns and inquiries promptly, ensuring a high level of service
Enhance the resident experience by offering personalized services and addressing individual needs

Community culture establishment and operation work

Create innovative community initiatives that contribute to a vibrant and engaging living environment
Organize regular events and activities to encourage social interaction and community bonding
Establish and maintain positive relationships with external stakeholders, contributing to the co-living space's culture and growth
Improved participation in community programs
Collect and analyze data related to resident Net Promoter Score, engagement, and operational performance
Generate regular reports for management, highlighting key metrics and recommendations for improvement
Manage Community overall Community Operations, Sales and Hospitality
Support Community Manager and lead Community Associate in overseeing community operations

Qualification Requirements

Bachelor's degree in a related field (preferred)
Previous experience in community management, hospitality, or a similar role
Excellent interpersonal and communication skills
Strong leadership and team management capabilities
A passion for creating a vibrant and welcoming community
Fluency in English is preferred


주민 생활 경험 개선을 위한 노력

입주자에 대한 입주/퇴사 안내 및 관리
상주 컨시어지 서비스 및 고객 불만 사항 대응
동내 서비스 운영 및 주민 요구 사항 처리
입주민의 생활 경험과 만족도를 높이기 위한 핵심 전략을 수립 및 실행
입주민의 고민과 문의 사항을 신속하게 해결 및 높은 수준의 서비스 제공 업무
개별화된 서비스를 제공 및 입주민 개인의 요구 사항을 해결하여 입주자 생활 만족 향상

커뮤니티 문화 구축 및 운영 업무

활기차고 매력적인 생활 환경에 기여하는 혁신적인 계획 수
입주민들의 결속 및 삶을 만족하기 위한 정기적인 행사와 프로그 활동 계획 및 운영.
외부 이해관계자와 긍정적인 관계를 구축 및 유지하여 코리빙공간 문화 성장 기여
입주민 프로그램 참여도 향상
입주민 Net Promoter Score, 참여도, 운영 성과 관련 데이터 수집 및 분석
입주민 삶의 개선을 위한 주요 지표, 권장 사항 관리 정기 보고서 작성
커뮤니티 전반의 커뮤니티 운영, 판매 및 입주민 응대 관리
커뮤니티 관리자를 지원 및 커뮤니티 운영 진행


관련분야 학사학위(우대)
커뮤니티 관리, 환대 또는 이와 유사한 역할에 대한 이전 경험
대인관계 및 의사소통 능력이 우수하신 분
강력한 리더십과 팀 관리 능력
활기차고 따뜻한 커뮤니티를 만들고자 하는 열정
영어 능통자 우대

About Dongnae

Dongnae is a proptech company creating a better way for homeowners and renters to rent in Korea. We provide a better quality of life through our product, Dongnae FLEX, a furnished home with flexible lease terms for a new generation of renters. Through our platform,, the rental process from beginning to end gets easier and smarter. We’re a team of technology, financial, and real estate professionals committed to revolutionizing the residential real estate market and changing how people think about both renting and living in their next home.
Dongnae is headquartered in Seoul and currently operates over 650 units in the Seoul Metropolitan area. The company was founded in 2020 and has raised over KRW40B to date from notable US and Korean investors including: NFX, DAOL Investment, Hana-Magna, Hana Financial, MetaProp, Fursys, Han River Partners, Flybridge, and Maple.

회사 소개

동네는 한국의 주거 문화 혁신을 통해 임대인과 임차인에게 더 나은 임대 생활을 제공하는 프롭테크 스타트업이다. 동네는 임차인들의 변화하는 주거 니즈에 맞춰 개선된 동네 FLEX 상품을 통해 퍼니시드된 주택을 유연한 임대 기간으로 제공하여 향상된 주거 문화 경험을 제공한다. 또한, 동네의 디지털 플랫폼 Dongnae.com을 통해 더욱 쉽고 스마트한 주택 임대 과정을 제공한다. 동네는 부동산, 기술 및 금융 등 각 분야의 전문가로 구성된 팀으로, 오늘도 한국의 주거문화 혁신을 위해 노력하고 있다.
2020년 설립되어 서울에 본사를 두고 있는 동네는 현재 수도권 내 650개 이상의 세대를 운영하고 있다. NFX, Hana-Magna, MetaProp, 다올금융그룹, 하나금융그룹, 퍼시스그룹, Han River Partners, Flybridge, Maple 등 유명 국내외 투자자로부터 창업 2년만에 총 400억 원 이상의 자금을 유치하는 등 빠른 속도로 성장하고 있다.
Learn more about this role or working at Dongnae: email us at